INSTRUCTORS:
Andrew Buchanan
Communications Specialist, Consultant, Coach & TrainerCourse Overview:
This 5-hour intensive course is designed to provide participants –mid-level managers – with an introduction to effective leadership communication. As studies show, the two primary reasons for which team members dislike their bosses are poor communication and lack of recognition. This workshop will allow participants to improve their understanding of the communication process. It will elaborate on the role of emotional intelligence in leading teams and offer a set of exercises sharpening specific skills, such as providing feedback.
Key Topics:
Introduction to Effective Communication
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Introduction to Leadership
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Emotional Intelligence
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Leadership Styles
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Leadership and Failure
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Giving and Receiving Feedback
Learning Methods:
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Interactive classroom discussions and exercises
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Case-studies
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Role-playing
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Reflection in small groups
